Data 21, Inc.
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Contact Support


Support is provided for Data 21 Customers and companies actively evaluating a Data 21 solution. The Data 21 Support Team is available to answer questions during Data 21's normal business hours. Web support applications (Online Documentation, Emergency Keys, etc.) are available 24hrs, 7 days a week. However, any subsequent action required by the Data 21 Support Team will be taken during Data 21's normal business hours.
Office Hours:
Monday - Friday,  7am to 3pm Pacific Standard Time (excluding holidays).
Current PST:
8:45:36 PM
Your IP Address:
54.92.158.65
Server IP:
10.21.21.164

Data 21 Support: (Normal business hours)

For support issues please send email to support@data21.com. If you have a Job failure, please include the Job (JCL and SYSIN Parameters) as well as the SYSPRINT output in the email body or as a ".txt" attachment. If you wish to speak to our tech support team by phone, please indicate that in the email along with a phone number and best time to call. Or call 424-271-8158 after sending the email.

Data 21 Support: (After Hours Emergency)

For emergency support issues please start by sending email to support@data21.com. If you have a production Job failure, please include the Job (JCL and SYSIN Parameters) as well as the SYSPRINT output in the email body or as a ".txt" attachment. For support issues of immediate critical nature that cannot wait until the next business day, call 805-748-4489 after sending the email.

Product Keys:

To obtain a Permanent Product Key, 30-day Temporary Key, or 4-day Emergency Product Key, please select the "Request" link in the "Key Request" column below for your product. The 4-Day Emergency keys are self generated and available 24/7.

Product Documentation Download Key Request

ZIP/390 MP v6.9.7 (Multi Platform) View Download Request

ZIP/390 v6.7 View Download Request

ZIP/VSE View Download Request

InterSession View Download Request

VTAM2Spool View Download Request

Tools4CICS View Download Request

IpServer View Download Request

IpBridge/Connect View Download Request

IpBridge/Host View Download Request

IpBridge/Secure View Download Request
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