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Contact Support |
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Support is provided for Data 21 Customers and companies actively evaluating a Data 21 solution.
The Data 21 Support Team is available to answer questions during Data 21's normal business hours.
Web support applications (Online Documentation, Emergency Keys, etc.) are available 24hrs, 7 days a week. However, any
subsequent action required by the Data 21 Support Team will be taken during Data 21's normal business hours.
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Office Hours: |
Monday - Friday, 7am to 3pm Pacific Standard Time (excluding holidays). |
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Current PST: |
1:56:15 AM
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Your IP Address: |
10.21.21.203
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Server IP: |
10.21.21.169
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Data 21 Support: (Normal business hours) |
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For support issues please send email to support@data21.com.
If you have a Job failure, please include the Job (JCL and SYSIN Parameters) as well as the SYSPRINT
output in the email body or as a ".txt" attachment. If you wish to speak to our tech support team by phone,
please indicate that in the email along with a phone number and best time to call. Or call 424-271-8158 after sending the email.
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Data 21 Support: (After Hours Emergency) |
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For emergency support issues please start by sending email to support@data21.com.
If you have a production Job failure, please include the Job (JCL and SYSIN Parameters) as well
as the SYSPRINT output in the email body or as a ".txt" attachment. For support issues of immediate
critical nature that cannot wait until the next business day, call 805-748-4489 after sending the email.
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Product Keys:
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| To obtain a Permanent Product Key, 30-day Temporary Key, or 4-day Emergency Product Key,
please select the "Request" link in the "Key Request" column below for your product. The 4-Day Emergency keys are self generated and available 24/7. |
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